bdc Archives - Automotive Training and Consulting Company

Push Pull Sales – INTERVIEW WITH STAN SHER – PRESIDENT OF DEALER ETRAINING (EP. 51)

Posted on October 23, 2017 by Dealeretraining

In this episode, Marcello & Stan Sher of Dealer eTraining talk about the evolution of car buying & selling models, current trends, compliance for automotive sales reps, & more. Stan focuses on the automotive industry specifically, & helps dealership owners & sales reps improve their processes. Original Link (https://pushpullsales.com/stan-sher-ep-51/)

Posted in BDC - Internet Department, Dealer Operations, Management, Random Rants, Sales Training auto marketing, automotive, bdc, bdc manager, business development, car buying, car sales, customer, dealer, dealer etraining, general manager, internet sales, marcello medini, owner, push pull sales, sales, stan sher

Congrats You Opened A Dealership Now What?

Posted on April 11, 2017 by Dealeretraining

Congrats You Opened A Dealership Now What? To be in the automotive retail, training and consulting business for 14+ years one would tend to pick up some important business life lessons. At Dealer eTraining I have always kept an open mind when it comes to seeing how a dealership operates. I was fortunate to sell

Posted in Analytics & ROI, Dealer Operations, Digital Marketing, Direct Mail, Email Marketing, Inventory Management, Lead Management, Management, Random Rants, Recruiting, Vendor Relations, Words of Wisdom advertising, advertising agency, bdc, car dealer, dealer etraining, dealer operations, direct mail, email marketing, fixed operations, general manager, internet sales, marketing, new car, operations, sales, sales person, service, social media, used car

Guest Relations vs. Customer

Posted on January 24, 2017 by Dealeretraining 4 Comments

Guest Relations vs. Customer Check out our latest video excerpt that was taken from a recent BDC Training Webinar that was conducted by Stan Sher of Dealer eTraining. In this article the concept of “Guest Relations” in the dealership is discussed. We replace the phrase “Business Development Center” (BDC) with “Guest Relations Center” (GRC). This is

Posted in BDC - Internet Department, Dealer Operations, Management amazon, auto dealer, automotive internet sales, bdc, business development, car sales, chase, client care, customer relations, dealer, dealer etraining, dealership, grc, guest relations, nordstrom, ritz-carlton, stan sher, walt disney, webinar

The Evolution of the BDC: Has your dealership evolved?

Posted on January 16, 2017 by Dealeretraining 3 Comments

Evolution Of The BDC: Has your dealership evolved? A few years ago I performed speaking sessions at multiple conferences including Internet Battle Plan and Digital Marketing Strategies Conference. I even was a guest on a webinar for Dealers Edge. This was and still is a very hot topic. Year after year I find the same

Posted in BDC - Internet Department, Dealer Operations, Digital Marketing, Management auto marketing, automotive digital marketing, automotive internet sales, bdc, business development, car dealer, car dealers, dealer etraining, dealer refresh, dealers edge, digital marketing strategies conference, evolutions of the bdc, grc, internet battle plan, stan sher

Orchestrate Sales Departments

Posted on December 26, 2016 by Dealeretraining 3 Comments

Imagine that you attend a classical music concert. This concert has a 90 piece (90 musicians) orchestra and a conductor (the leader or guide) that communicates to the orchestra on how to play the next note(s). Now take a look at the sales department of an automobile dealership. The

Posted in Dealer Operations, Management, Recruiting, Sales Training, Words of Wisdom auto alert, auto marketing, Automotive Sales Management, bdc, car dealer, dealer etraining, general sales manager, management, orchestrate sales departments, sales department, sales manager

Stop Lying To Yourself About Dealership Turnover

Posted on December 20, 2016 by Dealeretraining 5 Comments

There is a lot of talk going on about car dealership turnover. It seems that everyone has an opinion about it but not a whole lot of solutions. I am going to do some “REAL TALK” in this post because it is time that the sugar coating stops. I have spent a great deal of time

Posted in Dealer Operations, Management, Recruiting, Sales Training, Words of Wisdom bdc, car dealers, dealer etraining, dealership, dealership turnover, f&i, sales, training, turnover

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

Posted on July 23, 2014 by Dealeretraining 2 Comments

What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it

Posted in BDC - Internet Department, Dealer Operations, F&I, Management, Phone Training, Sales Training automotive sales, bdc, dealer etraining, f&i, grc, Increase After Sale Product Penetration

Automotive Phone Training – Traditional vs. Progressive

Posted on December 3, 2013 by Dealeretraining 1 Comment

When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the “guy” down the street? For generations automotive professionals have been provided automotive phone training with traditional ways of handling phone calls. These traditional methods result in sales people handling objections the using the same terminology.

Posted in BDC - Internet Department, Lead Management, Management, Phone Training, Sales Training advanced phone ups, automotive bdc, automotive internet sales, automotive phone skills training, automotive phone training, automotive sales training, bdc, bdc training, car dealership training, dealer etraining, phone skills training, stan sher, virtual bdc training, virtual dealer training

Why Automotive Call Monitoring Is Important

Posted on November 16, 2013 by Dealeretraining

Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if the dealership has a large advertising budget and a proper setup for a BDC the answer is “yes”. However, it is mind blowing to see how many dealerships in 2013 still do not pay attention

Posted in Analytics & ROI, Dealer Operations, Management, Phone Training Automotive Call Monitoring, automotive internet sales, automotive phone skills, automotive phone training, bdc, call monitoring, call source, call tracking, callrevu, dealer etraining, interactivetel, stan sher, who's calling

Even experts can learn a thing or two…

Posted on August 11, 2013 by Dealeretraining

Are you a master or a student? Do you know everything that you need to know to pass on your knowledge to others? Recently, I spent four days on site at a dealer group consulting and training a brand new BDC Manager. This BDC Manager is a remarkable individual with many college degrees and a lot

Posted in Words of Wisdom automotive digital marketing, automotive digital training, automotive industry, bdc, dealer etraining, learning, marketing, sales