What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can help improve product penetration. The typical discussion with regards to business development is always about lead handling and appointments. The BDC discussion is one that can go on for hours and even days because it
It is Monday evening and you are back from the 2013 NADA convention. You have travelled across the country to attend workshops and meet with vendors to review the latest and greatest products in an effort to improve your own business. At this point, you are happy to be back because you feel like you lost
Does your dealership have a BDC or Internet Sales Department? When appointments show up to the dealership, is there a set sales process to handle these customers? Let me let this thought process for a second… Ok, so right now you are probably realizing that you do have these departments yet they are under performing.
Blaming The Internet BDC Manager Automotive Sales Stan Sher of Dealer eTraining discusses the challenges that dealership’s with massive management turnover have. There are dealerships that continue to look for magic to happen and all they end up with is disappointment. It is always the internet manager that gets all of the blame and they