How to Increase Appointment Show Rates

Every lead counts — but if appointments don’t show, opportunities are lost. Here’s how to make more customers walk through your door:

✅ Set Clear Expectations – Confirm date, time, and purpose. Let them know what to expect and who to meet.

✅ Send Personal Reminders – Use text or email reminders. Add directions or quick value messages.

✅ Confirm Before the Visit – A short call the day before shows professionalism and care.

✅ Build Value – Remind customers why their visit matters. Mention trade appraisals, test drives, or limited offers.

✅ Follow Up Fast – If someone misses an appointment, reach out right away. Many will reschedule when you show genuine care.

People show up when they see value and feel respected.

👉 Train your BDC team to improve show rates with Dealer eTraining.